Gift Certificate FAQ


Q. What is 3-D secure
A. 3-D secure is an added layer of security for online credit and debit card transactions to help prevent online fraud. If you have not used 3-D secure before you may need to contact you bank to activate this extra security check.

Q. What are your delivery charges?
A. Delivery is free on most orders over £30 (see below for Ireland, IOW, IOM & Scottish Highlands) and just £2.95 on orders below (see exceptions on delivery page).

Q. What Are Loyalty Points?
A. This works very much like a supermarket club card, every time you place an order you will receive points which can be used on your next order.

Q. Do you ship abroad?
A. We currently only ship to the UK and Republic of Ireland

Q. I have received an email saying that my order is pending what does this mean?
A. Pending means your order has been received and is in the process of being picked and packed. We will contact you to let you know if there is an unexpected delay with your order.

Q. Do you ship to Scotland / Ireland / Isle of Wight / Isle of Man etc...?
A. Yes we do but sometimes there may be an additional charge which we will make you aware of before the order is shipped. If your address has a postcode and we can send it via Royal Mail (weight dependent) there will be no extra charge. If you have any doubts please contact us on 01634 812695

Q. How do you deliver large aquariums, what happens if they arrive damaged?
A. We deliver them ourselves using our own staff and vans. We take them into your home and check them over with you before we leave, unlike most other companies who deliver them on a pallet curbside.

Purchasing Gift Certificates

Gift Certificates are purchased just like any other item in our store. You can pay for them using our standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account you will notice that the amount now shows in the Shopping Cart box and also provides a link to a page where you can send on the Gift Certificate to someone via email.

How to Send Gift Certificates

To send a Gift Certificate to someone else you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate you need to specify the following: 1.The name of the person you are sending the Gift Certificate to. 2.The email address of the person you are sending the Gift Certificate to. 3.The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Certificates

If you have funds in your Gift Certificate Account you can use those funds to purchase items in our store. At the checkout stage an extra box will appear enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.

Redeeming Gift Certificates

If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want.

2. During the checkout process on the same page that you select a payment method there will be a box to enter your Gift Certificate Code. Enter the Gift Certificate Code here and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store


For any queries regarding the Gift Certificate System, please contact us. Please make sure you give as much information as possible in the email.