Customer Testimonials

10 out of 10 what a great service from you guys, ordered and delivered in just 2 days. If only all online suppliers were as prompt and considerate. I cant thank or recommend you highly enough. Many many thanks.

wotta professional & efficient service you have provided,i am well impressed,true to your word(which is something to be extremely proud of)package arrived first thing today(08:20hrs) thats received on my doorstep in less than 20hrs from time of ordering,that folks is a quality service.Nothin but praise for this company,order with confidence. tony PS, my fish are now swimming round with sun-glasses on,lol

Hi, I just wanted to email you to say what fantastic service you gave on Christmas eve to get my fish tank to me. The very fact you was willing to come out was great and I'm sure you were all waiting to go home, so thank you so much, you've made two children very very happy and would recommend you to everyone. Thanks again    
Mrs Simpson

A grate big thank you to the lady i spoke to on the phone (sorry i connote remember your name sorry)  
and to i think it was Phill my wife spoke to on the phone thank you for all the help and information regarding the cabinet's condition from being a display one, now that is what i call very god customer service, i was expecting it to be really quit marked from the conversation my wife had with you when you  said you would refund 15% to us for the scratches on it, but when we got it, it was not as bad as i expected i will be recommending you to all my friends when thy wont to perches any aquarium or pet supplies many thank    
Mr Batey

Thank you for prompt efficient service, arrived today    
Mr Rayton

Just wanted to say how very impressed I am with all aspects of your sales, website & ordering, really impressed with packaging & delivery -- the very next day it makes such a nice change. My friends will tell you it takes an awful lot to impress me & I write many many more complaint letters than praise ! Thank you    
Mrs Goodere

i would just like to thank you for your excellent service very impressed will use your service again .thank you    
Mr watters

Hello, Just would like to say what a fantastic service you gave to me regarding delivery of a small aquarium. Phone calls made to keep me updated of delivery times etc and a friendly Chap who delivered the tank. I would recommend your service to others in the future. Thank you    
Mr Bell

Thanks very much Antony for all your help, even with the fish tank accessorie ideas, its greatly appriciated.
Excellent customer service i must say. Best regards    
Miss Ryrie

Hi,I am darren yelland.I am just letting you know that I am so impressed with how quick the fish tank filter was delivered to me and how cheap the price of the filter was. I only ordered the filter online yesterday afternoon and it was delivered to me this morning brilliant. I will definitely be buying from you again and I will also be recommending you to my friends and family. WELL DONE. 
Mr Yellard

Just to say a really big thank you to you all at Elm Pets. Received the tank already this morning so brilliant. I cant recommend you enough, from start to finish the service is 1st class and will certainly recommend you to any one i know that wants any similar products.      
Mr Proudman

I seriously couldn't be happier with the standard of service recieved by Elm Pets; My goods were delivered today, hassle free and promptly. Thanks!    
Mr Hanlon - Smith

Just a quick note to thank you for the excellent customer service I received the parts for my Fluval edge within 24 hours and my family are now enjoying a beautiful aquarium. Many thanks for your professionalism and help.    
Mr Andrews

Thank you for the prompt delivery, excellent product and service at a very sensible price. Tank now settling in very well (NO Leaks). A pleasure doing business with you.    
Mr Holt

i would like to thank your for the quick service that i recived and the driver who delivered the rio fish tank and helped me to view it for damaged he even helped me to put in the place i had pland for it. so thanks again for the great service. i will be ordering again from you.    
Mr Bennett

Brilliant, Better then a petshop! Tank arrived on Friday, I will buy all my pet supplies from here. Thank you    
M. Buttery

Just a note to say how inpressed I am with your service following my order which I put through to you yesterday. Not only did you sort out a product which was not on your Web site, enabling me to order it, but to my delight your parcel arrived at 10am today. I will have no hesitation in recommending your firm to my friends. Once again many thanks for your wonderful service.    
Mr Edmunds

just want to say what a fantastic service you have given regards the above order, from placing order to receiving the item, will definitely be using you again.
thanks very much.    
Mr Drew<

Thank you for delivery of our first order.  Your prices and service are excellent and we look forward to dealing with you again soon.
Alpha Travel - Walsall.

Thank you for a very efficient service! Parcel arrived today
D. Hill

Hi All at Elm Pets I would just like to say a big thank you for the very prompt and efficient service I have received from you.  I did not expect to have my Juwell Rio 300 delivered the next day but here we are ordered Wednesday am delivered Thursday pm, and also thank you for the order received today, again within 24hrs of order. Many thanks again

Saw your site yesterday am. Ordered the items - received acknowledgment and 2 emails regarding order and despatch. Items arrived this morning by 9 am. Could not have wished for a better or more excellent service. Well done and thank you.
A. Jones

thank for such a speedy service would recomend and will use again thank you
T. Dowding

thankyou for the juwel light tubes, very quick postage , great price and exellent service...much appreciated....
B. Aithwaite

What fantastic service fast delivery which was free, and very good price. Thank you very much

I would like to take this opportunity to compliment you on your excellent service, I ordered a 3000g pack of Tetra pond sticks from yourselves yesterday AM and recieved them this morning at 09.53, to me this is unbeatable service and I for one will deal with you again in the future and will also be recommending you to others, Once again thank you for the excellent service.  J. Barber

Dear Elm Pets Thank you for your great service on my first order with your company, i will defiantly recommend your company to my friends and family and will use your service again. J
Yours sincerely J. Harrison

Where to start with the great service? Jo (in sales?) was fantastic in helping me with issues I had placing my first order, I received e-mails notifying me of the status of the order and the order was delivered (to Ireland) in less than 48 hours. And who said customer service was dead?! And the prices are really good(roughly 40% below my local pet shop). You've got a customer for life.
Regards Kevin Turner